Back to jobs
Tru by Hilton McKinney
Actively hiring
Senior Event Manager - Hilton Chicago
- Workplace
- On-site
- Commitment
- Full-time
- Seniority
- Senior
- Salary
- $76,000-78,000/yr
- Posted
Location
Chicago, United States
The Hilton Chicago is seeking a Senior Event Manager to oversee the planning and execution of complex events at a property with 1,544 guest rooms and over 234,000 square feet of meeting space. The role serves as the primary client contact on property, managing event documentation, facilitating transitions from Sales to service, and ensuring smooth execution and proactive issue resolution. The manager also owns the client relationship throughout the event lifecycle, identifies upsell opportunities to maximize revenue, and guides team performance through direction, feedback and coaching. The position supports leadership by stepping in for senior leaders and making informed decisions on complex challenges.
Responsibilities
- Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions
Requirements
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
- Additional benefits: Complimentary Meals in the team member restaurant, Complimentary access to the hotel athletic club, and discounted parking