The Conference Services Manager oversees the Conference Services Department, coordinating conference and meeting groups in line with guest service and sustainability standards. This role involves planning pre- and post-convention meetings, building rapport with meeting planners, conducting site inspections, and monitoring in-house group activity. The manager coordinates with sales, front office, and reservations to manage room blocks and special needs, assigns meeting room setups, and ensures accurate banquet work. The position also supports re-bookings and tracks group activity through computer systems.

Responsibilities

Plan and conduct pre and post-convention meetings with clients and respective departments.
Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
Conduct walking site inspections throughout property.
Monitor in-house group activity, providing assistance as needed.
Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
Assign banquet/meeting rooms set up based on needs of clients.
Review banquet associates’ work to ensure accuracy.
Assist sales staff in securing re-bookings.
Coordinate activities of various departments to service accounts.
Document tracking of group activity. Access and input data into a computer system to generate account history reports.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Requirements

1 to 3 years' of related experience.

Nice to have

Associate or Bachelor’s degree preferred.