We are looking for a Full-Time Banquet Manager to take control over our Banquets, events and conferencing at Darwin Airport Resorts. Working closely with the Food and Beverage Team and the Conference and Events Sales Executive, you will take operational responsibilities for all conferencing, events and banquets within the hotel. Your duties include coordinating event setup and breakdown, leading and training staff, collaborating with kitchen and planning teams, and ensuring high service standards and guest satisfaction.

Responsibilities

Coordinate and oversee the setup, execution, and breakdown of all banquet events to ensure seamless delivery.
Lead, train, and supervise banquet and F&B staff to maintain high service standards and team efficiency.
Collaborate with kitchen and event planning teams to ensure all client requirements and timelines are met.
Familiarise yourself with BEO’s to ensure customer expectations are met and an exceptional experience provided.
Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes.
Set up and maintain a weekly cleaning schedule for the service areas to achieve the highest possible hygiene and cleaning standards.
Ensure staff are competent in menu, dietary and allergens knowledge. Ensure staff have some understanding of beverages.
Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
Assist in recruiting, managing, training, developing and inspiring the banquets team.
Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.
Oversee the setup and reset of specific Conference & Function activities. Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and event organisers.
Evaluate guest satisfaction levels with a focus on continuous improvement.
Check meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.

Requirements

Proven experience in banquet or event management within a hospitality environment.
Strong leadership, communication, and organizational skills.
Flexibility to work varied shifts, including evenings, weekends, and public holidays.
Responsible Service of Alcohol certificate
Strong knowledge of a variety of beverages including beer, wine, spirits and cocktails.
Proven capability in creating a positive and productive work environment

Benefits

ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.