As Banquet Manager at Fairmont Austin, you will lead and manage the banquet team to ensure exceptional service for group functions. You will liaise between departments, address guest concerns, train supervisors, and support recruitment. You will also manage the departmental budget, scheduling, and payroll, and work closely with culinary and conference services to maximize revenue and guest satisfaction.

Responsibilities

Consistently offer professional, friendly and engaging service
Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
Address guest concerns and react quickly and professionally
Train Supervisors in the absence of a trainer
Provide coaching and support, including conducting performance evaluations
Support the recruitment of Banquet team members
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
Manage the departmental budget
Scheduling and payroll support for the Banquet department
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Requirements

Previous leadership experience in food & beverage required
Computer literate in Microsoft Window applications required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice to have

University/College degree in a related discipline preferred

Benefits

Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee