Banquet Server

The Event Server is responsible for hands-on execution of events, working with the Banquets & Catering team to ensure excellent service. They interact with Event Captains and Managers, set up and tear down events, take orders, serve food and drinks, and clear tables. The role requires flexibility to work various shifts and a commitment to providing outstanding customer service to all guests.

Responsibilities

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Requirements

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.
• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds