As Conference & Events Assistant Manager, you will play a key leadership role in the day-to-day operation of our Conference & Events department while supporting the wider Food & Beverage team as required. You will support the Conference & Events Operations Manager in leading and coordinating conference, banquet and event operations, and lead event service teams to deliver exceptional experiences across meetings, conferences, weddings, social events and gala functions. You will act as a hands-on leader, providing guidance, support and coaching to team members, and assist with rostering, training, performance management and development. You will build strong relationships with clients, guests and internal stakeholders to ensure successful event delivery, and monitor service delivery to resolve issues proactively. You will also support food and beverage operations across the hotel, including restaurant, bar and in-room dining outlets as required.

Responsibilities

Support the Conference & Events Operations Manager in the daily leadership and coordination of conference, banquet and event operations
Lead event service teams to deliver exceptional experiences across meetings, conferences, weddings, social events and gala functions
Ensure events are executed seamlessly, with a strong focus on service standards, timing and attention to detail
Act as a hands-on leader, providing guidance, support and coaching to team members throughout service
Assist with team rostering, training, performance management and development
Build strong relationships with clients, guests and internal stakeholders to ensure successful event delivery
Conduct event briefings and ensure all operational details are communicated clearly to the team
Monitor service delivery and proactively resolve issues to ensure an exceptional guest experience
Support food and beverage operations across the hotel, including restaurant, bar and in-room dining outlets as required
Assist in maintaining labour, productivity and operational targets
Uphold all food safety, workplace health and safety, and responsible service requirements
Foster a positive, collaborative and high-performing team culture

Requirements

Previous leadership experience within Conference & Events, Banquets, Food & Beverage or hotel operations
Strong operational knowledge across conference, events and food & beverage environments
A passion for hospitality and delivering exceptional guest experiences
Proven ability to lead, motivate and develop teams in a fast-paced environment
Excellent communication and stakeholder management skills
Strong organisational skills with the ability to manage multiple priorities simultaneously
A hands-on leadership style and willingness to support operationally wherever required
Sound understanding of food and beverage service standards and event execution
A proactive, solutions-focused mindset with exceptional attention to detail
A current RSA Certificate
Flexibility to work a rotating roster, including evenings, weekends and public holidays

Benefits

The opportunity to be part of one of Melbourne's premier luxury hotels
A dynamic leadership role working across conferences, events and broader food & beverage operations
The chance to develop your leadership skills within a luxury hospitality environment
A genuine team culture – we support each other and celebrate success together
Opportunities to grow your career within Accor's global network
Industry-leading training and development through Accor Academy
Worldwide accommodation and food and beverage discounts from your first day
Chadstone shopping centre discounts and additional employee benefits
The opportunity to work alongside experienced hospitality professionals who are passionate about creating memorable guest experiences