The Director of Banquets at Fairmont Chateau Lake Louise is responsible for the effective and efficient day-to-day operation of the Banquet Department, reporting to the Director of Food & Beverage. This role oversees the management of 36,000 square feet of meeting space, including seasonal dining rooms, and leads the banquet leadership team. The Director ensures financial success, develops beverage and food menus, and liaises with Conference Services and Sales to deliver unique guest experiences. They also participate in budgeting, maintain safety and environmental standards, and coordinate internal hotel events.

Responsibilities

Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
To enhance the leadership skills of the banquet leadership team. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Banquets, Conference Services, and Culinary Departments
Critically assess procedures, policies, and methods of operation and alter them where necessary
Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary.
Liaise with the Conference Services/Catering Department to ensure that a common vision is shared
Work with clients, CS&C and Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests
Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
Liaise with other Food and Beverage departments and ensure that all resources are being equally shared and that the entire division operates as a unified force
To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
Oversees the Chateau's seasonal Lago Restaurant and Victoria Dining Room for tour breakfast, lunch and dinner
To purchase all equipment required by the department
To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
To develop and enforce service standards for Eco-Meet, ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives
To achieve or exceed all targeted objectives as it relates to our pillars
To ensure the successful opening/closing of seasonal dining rooms. And to successfully manage high end/ high volume dining room operations
To attend Leadership meetings, daily convention, preconvention and other meetings as required
Responsible for the overall ownership and execution of internal hotel events and functions, ensuring seamless coordination and delivery

Requirements

At least 2 years experience as a Banquet Manager/Assistant Director of banquets
Post Secondary Degree in Hospitality or Food and Beverage Management an asset
Must be a highly organized individual with the ability to handle numerous tasks at any one time
A demonstrated ability to delegate tasks to team members and facilitate their completion
Must have strong, proven leadership qualities and management skills

Benefits

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor