The Event Operations Assistant Manager supports the Event Operations Manager in the day-to-day running of conferences, banquets, private dining and events across the resort. They take an active leadership role during events, ensuring service is delivered smoothly and to Fairmont standards, and lead, motivate and support the Event Operations team. They act as a key point of contact for clients and guests, coordinate set-up, service and clear-down, and work closely with other departments to ensure seamless event delivery. They also assist with stock control, payroll and departmental costs, and support the training and development of colleagues.

Responsibilities

Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort.
Take an active leadership role during events, ensuring service is delivered smoothly, professionally and to Fairmont standards.
Lead, motivate and support the Event Operations team, helping to create a positive and engaging working environment.
Ensure event spaces are set up accurately and on time in accordance with Banquet Event Orders (BEOs) and individual client requirements.
Act as a key point of contact for clients and guests during events, responding quickly to requests and ensuring expectations are met and exceeded.
Work closely with our Events Planning, Culinary, Food & Beverage and Technical Services teams to ensure seamless event delivery.
Coordinate the set-up, service and clear-down of conferences, banquets and private dining events.
Ensure china, glassware, equipment and other operational supplies are available, clean and maintained to the required standard.
Assist with stock control, monthly inventories and the ordering of operational equipment and supplies.
Support the management of payroll and departmental costs, helping the team operate efficiently and in line with budget.
Ensure all areas are maintained to the highest standards of presentation, cleanliness, health and safety.
Support the training and development of colleagues, ensuring the team has the knowledge and confidence to deliver outstanding service.

Requirements

Previous experience within Events, Banqueting or Food & Beverage operations.
Supervisory or team-leading experience within hospitality.
A genuine passion for delivering exceptional guest service.
Strong organisation and attention to detail.
Excellent communication and interpersonal skills.
The confidence to lead a team and make decisions during busy events.
The ability to work collaboratively across different departments.
Flexibility to work a variety of shifts, including evenings and weekends, in line with our events calendar.

Benefits

Staff shuttle service to/from St Andrews
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events