Event Sales & Services Manager

Responsibilities

• Responsible for the planning and servicing of events varying in size and scope, for both the corporate and social markets.
• Solicit and confirm event related information with client to fulfill contractual timelines and commitments
• Disseminate information in a professional and timely manner to all departments through various communication channels: email, directives, event orders, resumes, rooming lists and internal planning meetings
• Plan creative experiences in collaboration with the Executive Chef to curate custom menus
• Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirements
• Create floor plans that optimize space and ensure a memorable guest experience
• Finalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spaces
• Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs
• Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy
• Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline
• Yield guestroom and meeting and event space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems
• Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs
• Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
• Fully aware of and in adherence to liquor and fire safety laws and regulations
• Knowledgeable on current industry trends and competitive offerings
• Attend daily, weekly and monthly departmental communication meetings; as well as divisional and operational meetings
• Facilitate post conference follow up with the Sales and Event Sales Managers, to address strengths and weakness of an event while soliciting return business opportunities
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel
• Responsible for following the guidelines and timelines as detailed in the Event Sales & Services checklist

Requirements

• Hospitality Management Degree or equivalent an asset
• Experience in sales, event planning and hotel operations an incredible asset
• Knowledgeable on food and beverage trends and the luxury hotel market
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera Sales & Catering – PMS, Microsoft Office - Word, Excel, PowerPoint and Social Tables
• Strong written and verbal communication skills
• Physical Aspects of Position (included but not limited to):
• Frequent sitting and standing throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

• The salary range for this position is $70,320 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.