The Events Manager at Raffles London at The OWO is responsible for selling and planning social and corporate events, ensuring exceptional service delivery. The role involves developing new business, maintaining client relationships, and contributing to the evolution of the events offering to remain best-in-class. The manager will oversee event operations from initial enquiry to post-event follow-up, working closely with the operations team to deliver seamless experiences.

Responsibilities

To sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning and executing events to the highest level and in-line with Raffles London standards.
To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
To follow up post event gaining client feedback with care and attention and ensuring that billing is accurate and timely.
To build up a portfolio of regular clients and to encourage repeat business.
To develop new social events business and to take proactive action to do so.
To conduct site visits and entertain guests, agents and bookers.
To accurately forecast all events and to prepare forecast reports if required.
To maintain an up-to-date knowledge of event trends and think innovatively to create and offer new and exciting event experiences at Raffles London.
Additional responsibilities in absence of line manager or senior employee.
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Ensuring composure under pressure and providing leadership and guidance to the Team when required.
Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Requirements

Recent experience in event management in a similar role
Strong understanding of revenue management and guidelines to maximise event profit
Market knowledge of competitors and event industry trends
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills, both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.

Nice to have

Knowledge of Delphi fdc, salesforce and Opera PMS
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Benefits

28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that’s a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor’s extensive brand portfolio.