We are looking for a proactive and detail-oriented Events Operations Manager to join our team at The Hoxton, Edinburgh. Reporting to the Director of Food & Beverage, you will oversee the smooth running of our events spaces, including The Get Together and The Apartment, ensuring guests have brilliant experiences for meetings, weddings, and private dinners. You will manage day and evening events, lead and motivate your team, and collaborate with central booking, the Executive Chef, and the F&B Director to deliver excellent service. Your role includes handling logistics, costs, suppliers, and health & safety to ensure seamless operations.

Responsibilities

Responsible for the smooth running of day & evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion.
Ensure individual events are manned proportionately to ensure profitability.
Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams.
Ensure GME standards are best in class and locally relevant.
Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
Liaise closely with central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
Work closely with the Executive Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests.
Pro-actively provide input and feedback, look for opportunities to improve and innovate how we’re using the space and how we manage it.
Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external guests have the best possible experience with us.
Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
Ensure BOH spaces are optimised for seamless events operations.
Handle stock and expenses and manage the relationship with our events suppliers and contractors.
Take overall responsibility for the health & safety of anyone using the area, including yourself.
Provide a secure environment for guests and their property.

Requirements

A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey.
Flexibility, this isn’t your typical Monday–Friday role, our busiest moments often fall across evenings and weekends.
Experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.

Benefits

Become part of a team that’s very passionate about creating great hospitality experiences.
Competitive salary.
29 days holiday (including bank holidays), pension and life insurance.
Food on us during your shift.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
Time off to volunteer with one of our partner charities.
Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
Excellent discounts across The Hoxton and the global Ennismore family.