The Wedding and Social Event Sales Manager at Mercure Jakarta Sabang is responsible for planning, promoting and managing all wedding and social events at the hotel. Reporting to the Director of Sales and working closely with the Food & Beverage Manager, the role focuses on converting incoming inquiries into bookings, maximizing revenue and yield through up-selling, and building strong relationships with customers and vendors. The position also involves arranging hotel show rounds, ensuring the complete administration and execution of planned events, maintaining brand standards and guest satisfaction, and participating in hotel promotional activities.

Responsibilities

Consistently offer professional, friendly and engaging service to the Revenue,
Responsible for planning, promotion and managing all Wedding and Social events
Receive and convert incoming inquiries to achieve targets and maximize revenue
Seek opportunities to increase sales and conversions within the Team
Manage an events schedule to maximize yield
Focus on a consistently executed up-selling approach
Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
Build strong relationships with customers and to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events to full satisfaction of client
Maintain exceptional levels of guest service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Participate in hotel promotional activities.

Requirements

Experience in 4* / 5* hotel property
Established Network of vendors and clients also exhibitor
Previous experience in Wedding, Conference & Events with experience in the sales sector
Good organizational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Knowledge of the hotel property management systems
Qualification, degree, or certification in a relevant field
Proficiency in English is a must