CDS Full Time Event Manager CAN - Product Demonstration

The Event Manager is responsible for recruiting, hiring, and supervising in-store Product Demonstrators for Club Demonstration Services (CDS), the in-house event marketing provider for Costco. This role oversees product preparation and presentation, trains demonstrators, and ensures excellent customer service. The manager acts as a liaison between warehouse managers, vendors, and demonstrators, and participates in new location grand openings. The position supports the District Manager in achieving sales, service, and operational excellence.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple manager, vendors and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion and sales of vendor products
• Communicate strategies and tactics to achieve sales, service and operational excellence
• Support the maintenance and ongoing development of corporate governance framework, policies and procedures
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and make adjustments as necessary
• Achieve defined revenue and net income objectives through sales activation, strategy and expense management
• Optimize customer satisfaction/loyalty through improved operations

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail oriented with excellent leadership and communication skills.
• Proven ability to lead well performing teams.
• Ability to exercise independent judgement.
• Able to coach and counsel employees, take correct measures as needs.
• Flexibility and ability to work in a fast paced environment
• Education Level: (Required): A High School Diploma or equivalent.
• 2-4 Years of related experience performing similar duties in a retail, hospitality or food environment with a part time work force.
• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
• Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
• Excellent Written & Verbal Communication Skills
• Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment
• Track Record of Building & Maintaining Customer/Client Relationships
• Ability to Direct, Lead, & Develop People
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
• Professional Food Safety Certification required
• Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment
• Ability to Exercise Sound Judgement
• Ability to Ensure High Levels of Service & Quality are Maintained
• Conflict Management Skills
• Must be able to work flexible hours and schedule, including weekends

Benefits

• Set schedule of Tuesday-Saturday from 8:30AM – 5:30PM (may vary based on needs)
• Work-life balance!
• Medical, Dental, Vision
• Short and Long-Term Disability
• Generous paid time off