Event Field Staff Representative

This is an on-call, hourly, as-needed role that ensures the safety, enjoyment, and satisfaction of clients and guests during PRA programs. The position involves client interaction, event supervision, logistical coordination, and execution of activities according to program specifications. The role requires working events and programs in person, without commuting to an office.

Responsibilities

• Observes PRA policies and procedures at all times on a program.
• Responsible for always updating one's knowledge of local attractions, hotels, points of interest, restaurants, theme parks, airports, transportation systems, historical background of the location, weather patterns, current events, and general information; this information must be current.
• Maintains field staff uniform in crisp and professional condition.
• Answers guest questions and inquiries with a sense of importance and urgency.
• Follow directions from Event Producer, Director of Event Production, Lead Staff, or Event Production Coordinator.
• Completes any program-related paperwork in a timely manner (timesheets, expense reports, incident reports etc.).
• Assists when needed with pre-program planning including: routing, signage, and organization of Hospitality Desk.
• Reviews Schedule of Services and contacts the listed person to confirm receipt.
• Advises Event Production lead of any issues/situations that may have occurred during the program operations.
• Reports for work as assigned.
• Is courteous and respectful with not only our guests and clients, but also with co-workers and supplier partners.
• Assists with other jobs when asked.

Requirements

• Strong organizational and interpersonal skills including professional skills in public relations, and strong written and oral communication skills.
• Must be able to work equally with people from diverse backgrounds.
• Ability to maintain a high level of business ethics.
• While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.
• The employee is regularly required to stand for long periods of time, and/or walk a distance of at least 100 yards repeatedly.
• The employee is regularly required to use hands and fingers to handle, operate a computer, and to reach.
• The employee must occasionally lift and/or move up to 30 pounds and regularly lift and/or move at least 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Excellent interpersonal and communication skills.
• Works well with management, peers, clients, guests, and supplier-partners.
• Ability to work flexible hours; weekends, evenings, holidays, days.
• Ability to travel to venue locations as needed.
• Ability to work within deadline constraints and set priorities.
• Ability to solve problems quickly and discreetly so the client is unaware of situations.
• Must be highly organized.
• Must have a current, valid driver's license for the state in which the employee performs his or her driving duties.
• Possess a professional manner and appearance when representing PRA with clients, guests, supplier-partners, and/or the community

Nice to have

• Hospitality, tour guide, DMC experience helpful.
• Industry-related certifications such as tour guide, trip director, hospitality certifications are helpful.
• Possess problem-solving skills.
• Knowledge of local area attractions, hotels, parks and other venues.
• Ability to work in a team environment.