The Event Security Supervisor is responsible for overseeing event day preparation and execution, including staffing, scheduling, and on-site training of event services staff. They ensure quality of service and contract compliance, respond to client requests, and handle emergency notifications. Additionally, they provide branch-level scheduling and logistics support, manage equipment and supplies, and coordinate with the Branch Manager for staffing needs. The role involves supervising staff, maintaining confidentiality, and performing various operational duties to ensure successful events.

Responsibilities

Oversee the staffing, scheduling, and on-site training for Event Services Staff assigned to his/her shift and/or event
Ensure that contract-required training and screening elements for personnel have been met
Maintain overtime to a minimal or preset requirement designated by AUES
Ensure quality of service and contract compliance by regularly inspecting event staff personnel and their job performance when assigned to his/her shift and/or assigned event
Perform other operations and related functions (e.g., scheduling, payroll, review and maintain incident reports, event orders)
Make recommendations for positive and negative personnel actions for those under his/her direct supervision
Respond to client requests
Make emergency notifications as necessary pursuant to site Event/Post Orders
Provide direction and instruction to subordinates in regard to the performance of their duties
Makes productivity and cost reduction recommendations to management
Makes recommendations for physical security surveys and post orders
Assists in all aspects of event day preparation and execution
Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue
Demonstrate an understanding of the policies, procedures and regulations of different venues, facilities, and events
Initiate a genuine, friendly, and personal greeting to our guests as they arrive at the facility entrance, aisle, concourse area or other location and offer a sincere “thank you” to complete each guest encounter
Provide guests with helpful directions and/or suggestions that will enhance their entertainment experience; ensure interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone
Coordinate with the Branch Manager the staffing needs for all upcoming events; utilizing work order forms for accuracy
Schedule and confirm appropriate supervision and team members for each individual event; practices, promote, and ensure “Smart Scheduling”
Ensure each position/event is scheduled with a qualified licensed employee
Immediately communicate with the Branch Manager any concerns such as shortages, failure to schedule, personnel concerns, etc.
Capably utilize ABI for scheduling and to produce reports
Meet all contractual scheduled hours for event/site assigned to the Account Manager/Branch Manager
Schedule employees to work at the events/sites where openings exist
Build jobs into scheduling systems
Responsible for document retention and archiving processes
Support orientation and training of new employees on scheduling procedures
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
Manage the supply of logistics-related to the events to support the client and team members in the day-to-day general areas of uniform supply, configuration management, technical requirements identification, installation and maintenance of equipment, safety and documentation development and maintenance
Investigate potential risk and other matters of significance and provides and implements solutions.
Consult with the respective areas within the branch to understand the distribution networks and determines the logistics resources required to support equipment, safety, personnel and maintenance and order equipment appropriately
Provide overall guidance and ensures effective execution of logistics support within the filed as well
Ensure effective management of Logistics Operations assigned radio equipment based on approval of each event that is required to support day-to-day operational requirements
Root cause analysis and problem resolution for all logistics operations
Ensure equipment is properly tagged and logged for tracking.
Attend staff meetings/close out meetings and training sessions
Submit/approve vendor invoices for A/P to process.
Drive company vehicle to transport equipment to the various work sites.
Maintain confidentiality of all information and data.
Perform other related duties and responsibilities as assigned or required.

Requirements

High School diploma or equivalent
Prior customer service or security work experience in a leadership role
Active CA Guard Card
Work history must include:
Excellent organizational skills that include the ability to multi-task and prioritize work
Strong consultative, analytical, and problem-solving skills
Ability to communicate effectively with leadership
Outstanding oral and written communication skills
Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
Able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Nice to have

Associate’s degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
Prior human resources, recruiting, scheduling or logistics experience in a service industry business
Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high-volume setting

Benefits

Health insurance and 401k plans for full-time positions
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…