Day of Event Coordinator

The Day-of Event Coordinator ensures the successful execution of events by managing day-of logistics, coordinating vendors and staff, overseeing setup and timelines, and providing exceptional service to clients and guests. This position serves as the on-site liaison, ensuring events run smoothly from setup through completion while upholding the venue's standards of quality and hospitality.

Responsibilities

• Serve as the primary on-site contact for clients and vendors on the day of the event.
• Review and execute all event details according to the finalized Banquet Event Order (BEO).
• Conduct pre-event walkthroughs to verify room layouts, decor placement, signage, linens, and event setup.
• Coordinate event logistics by communicating with internal departments to ensure course and facility readiness.
• Monitor service flow during events and assist with guest needs when required.
• Coordinate ceremony, reception, presentations, entertainment, and other event transitions.
• Handle client requests and resolve issues promptly and professionally while minimizing disruption to the event.
• Communicate changes or special requests to the appropriate departments in a timely manner.
• Ensure all contractual venue policies and safety procedures are followed.
• Complete post-event checklists and incident reports when applicable.
• Support the Event Sales team by providing feedback on event execution and opportunities for process improvement.
• Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.
• Deliver exceptional customer service while representing the venue in a professional, positive, and solution-oriented manner.
• Escalate concerns to the Director of Events or Event Manager when appropriate.
• Support American Golf initiatives and programs as directed by management.
• Perform additional duties as assigned.

Requirements

• Previous hospitality experience preferred.
• Strong customer service orientation and professional communication style.
• Highly organized with strong time management and follow-through.
• Comfortable working independently and managing multiple priorities.
• High school diploma required; associate degree preferred.