The Event Supervisor oversees the execution of events at Apex Entertainment, ensuring smooth operations from guest arrival to final payment. This role manages multiple events simultaneously, leads a team of up to 20 staff, and coordinates with various departments to deliver exceptional service in a fast-paced entertainment environment.

Responsibilities

Oversee the daily operations of all scheduled events, including guest check-in, food and beverage service, attraction coordination, and overall event flow.
Manage multiple events simultaneously while maintaining exceptional service standards, food quality, safety, and operational efficiency.
Ensure all event details are executed according to Apex Entertainment standards, including room setup, décor, food and beverage service, attractions, and guest expectations.
Serve as the primary on-site contact for guests and clients throughout their event experience.
Proactively identify and resolve challenges to ensure a successful event from start to finish.
Handle guest concerns and provide timely, professional solutions.
Lead and supervise up to 20 event team members per shift, ensuring exceptional performance and guest service.
Provide direction, support, and coaching to event staff throughout each shift.
Communicate event details, priorities, and updates with Food & Beverage, Attractions, Events, and Operations teams.
Maintain awareness of all events happening throughout the venue to effectively support guests and internal teams.
Manage day-of staffing needs, including employee call-outs, schedule adjustments, and operational changes.
Maintain accurate Event Orders within the CenterEdge Group POS system and make adjustments as needed.
Complete event closeouts and process client payments accurately at the conclusion of each event.
Conduct pre-event and post-event evaluations to review execution, guest satisfaction, and opportunities for improvement.
Report event outcomes and feedback to the Events & Sales Manager.
Complete additional duties and responsibilities as assigned by management.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
1-2 years of experience in hospitality, food & beverage, event coordination, or a related field.
Excellent organizational skills with strong attention to detail.
Ability to problem-solve quickly and remain calm under pressure.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to providing exceptional guest service.
Must have reliable transportation or a valid driver's license.
Must have flexible availability, including evenings, weekends, holidays, and special events. Weekend availability is required.

Nice to have

Previous experience supervising or managing corporate events, private parties, banquets, or special events preferred.

Benefits

Competitive compensation
Opportunities for advancement
Flexible scheduling
Free attractions
50% off select food items
Fun, fast-paced team environment