Venue Manager & Assistant Venue Manager

Responsibilities

• The RoleWorking closely with our senior operations team, you'll take ownership of the day-to-day operation of your venue and play an important role in its overall performance, culture and guest experience. Depending on your role and venue, your responsibilities will include: - Leading, developing and motivating a high-performing venue team
• Managing day-to-day operations and maintaining strong service standards
• Being a visible, hands-on leader during key trading periods
• Creating a positive culture of accountability, professionalism and teamwork
• Delivering exceptional guest experiences
• Managing rosters, labour and wage performance
• Monitoring sales, costs and key venue performance indicators
• Maintaining strong RSA, licensing, WHS and operational compliance
• Supporting recruitment, onboarding, training and performance management
• Managing stock, cash handling and operational controls
• Working closely with security, entertainment, marketing, sales and other departments
• Identifying opportunities to improve venue performance, service and profitability

Requirements

• About YouFirst and foremost, we're looking for hospitality leaders who take ownership, care about their teams and know how to run a great service.You'll ideally bring: - Previous management experience within hospitality, bars, pubs, restaurants or nightlife
• Strong people leadership and communication skills
• Experience working in a fast-paced or high-volume environment
• A good understanding of rostering, wages and venue financial performance
• Strong operational and compliance standards
• Current Queensland RSA
• Confidence managing difficult situations and making sound decisions during service
• A hands-on leadership style and willingness to lead from the floor
• A genuine interest in developing people and building a strong venue culture

Nice to have

• High-volume and late-night experience will be highly regarded for some of our venues, but our portfolio is diverse. We're equally interested in strong operators from restaurant, pub and bar backgrounds. A current First Aid Certificate, RMLV and Approved Manager accreditation will also be highly regarded, but they aren't essential at the time of application. For the right candidate, we're happy to support you in obtaining the relevant qualifications and accreditations required for your role.

Benefits

• The BenefitsJoining Artesian means becoming part of a larger hospitality group where your career doesn't have to stop at one venue. As our venues and people continue to develop, there are opportunities to progress into larger venues, experience different concepts and move into more senior operational roles across the group. You'll also enjoy:- Performance-based bonus opportunity of $21,000–$42,000 per annum, depending on the management position
• 50% staff discount across Artesian Hospitality venues
• Genuine career progression across multiple venues and concepts
• Support from an experienced senior operations team
• Training and professional development opportunities
• Support in obtaining relevant industry qualifications and accreditations
• The opportunity to work within some of the Gold Coast's most recognised hospitality and entertainment venues
• A fast-paced environment where capable managers are trusted with responsibility and given the opportunity to make an impact