The Assistant Director of Event Services at Reliant Park in Houston, Texas, oversees the customer contact and front-of-house operations of the facility. This role plans, monitors, and directs event coordination, security, crowd control, exhibitor services, and contractor functions, while enforcing fire marshal regulations. Acting as a liaison between the facility and clients, the Assistant Director ensures all client requirements are met and facility policies are adhered to. The position involves leading the Event Services team, managing budgets, and coordinating large-scale events across the park's venues.

Responsibilities

Provide high level leadership to the Event Services team to include Event Management, Guest Experience and Exhibitor Services to ensure the proficient, accurate and timely delivery of services and planning of events.
Assist in the preparation, maintenance and adherence of the annual operating and event expense budgets.
Implement and enforce facility rules, regulations, policies and procedures for all department related activities.
Contribute to assigned projects such as large event bid specifications, facility upgrades related to event experience and departmental upgrades.
Assist the Director of Event Services in the preparation, administration and validation of department documents.
Assist with vendor contract adherence for all third-party contractors reporting to the Director
Participate in the preparation of bid specifications and attend bid meetings.
Provide support for all roles within the Event Services team to include Guest Experience support, Command Post, Service Desks, filling in as Event Manager, etc. as needed.
Assign online corporate training which develops high level output in the fields of customer service, event logistics, safety, financial reporting, etc.
Ensure successful event coordination activities by hiring, supervising and training Event Coordinators and Managers.
Assigns training duties to Senior team members.
Plan, organize, and manage large-scale, full-property events at Reliant Park.
Liaise directly with the Sales department to assign events and ensure Event Estimates are being published according to predetermined timelines.
Act as point of contact to the Marketing Department for event engagement and client development.
Lead bi-weekly operational and management meetings with applicable department leadership.
Research, review and recommend equipment, materials and supplies required in providing event services and planning.
Maintain high level relationships with both the Houston Texans and the Houston Livestock Show and Rodeo in support of both their seasons.
Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons and staff.
Assist Exhibitor Services with management of the online ordering system, contractor relationships, exhibitor needs, and revenue generation
Support the Guest Experience team with event preparation, service recovery, and customer service training.
Make immediate decisions and communicate with all users of the facility in an emergency based on previous training.
Serves as Manager on Duty (MOD) as required.
Attend tenant and stakeholder meetings, industry events and conferences.
Work extended/irregular hours including nights, weekends and holidays, as needed.
May perform other duties as assigned.

Requirements

Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties.
Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Bachelor’s degree from an accredited four-year college or university and seven (7) years related experience and/or training, or an equivalent combination of education and experience.
Good written, verbal and computer skills.
Work independently, exercising judgment and initiative.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Operate a personal computer using Outlook, Windows, Word, Excel, Adobe Acrobat, and other standard office equipment.
Be licensed to operate a motor vehicle in the United States.

Nice to have

Knowledge of public assembly facility management, customer services practices and exhibitor services practices is a plus.
Auto CAD, File Maker, and Adobe Illustrator are a plus.