Catering/Special Events Manager | OWC

Responsibilities

• Serve as the primary point of contact for clients throughout the event planning and execution process
• Collaborate closely with the Event Sales team to ensure accurate and successful event execution
• Manage all event logistics including timelines, floorplans, menus, staffing, rentals, and vendor coordination
• Lead food & beverage planning with clients including menu development, tastings, and service style coordination
• Attend weekly event and hospitality leadership meetings
• Partner with internal departments including Culinary, Operations, Engineering, IT, Security, Cleaning, and Loading Dock teams to ensure seamless execution
• Oversee event load-in, event operations, and load-out, including leading pre-event meetings
• Manage ordering and inventory of event equipment, smallwares, disposables, food and beverages
• Coordinate preferred vendors and ensure all required insurance and compliance documentation is collected
• Deliver exceptional guest experiences by maintaining high service standards and anticipating client needs
• Support financial reporting including event P&Ls, projected sales, and post-event recaps
• Assist with interviewing, onboarding, training, and retention of catering team members.
• Develop and implement SOPs to improve operational efficiency and service consistency
• Partner with Operations and Engineering teams to maintain event spaces and venue standards
• Stay current on hospitality and event trends to support innovative event experiences, service styles, and menu offerings
• Ensure adherence to health, safety, and cleanliness standards
• Perform additional duties as assigned by leadership

Requirements

• Bachelor's degree in Hospitality Management or a related field preferred.
• Three (3) to six (6) years of progressive management experience in catering, banquets, special events, or hospitality.
• Proven ability to manage multiple events and priorities in a fast-paced environment
• Experience with financial reporting, budgeting, and event P&L management.
• Excellent communication, leadership, delegation and organizational skills.
• Meticulous organizational skills with exceptional attention to detail.
• Highly proficient in computer applications with preferred experience in platforms such as Microsoft Office Suite, Adobe Photoshop, Tripleseat, Social Tables or Prism, Canva, Figma, and scheduling software/applications.
• Familiarity with P&L reporting and financial management practices.
• Consistent commitment to exceeding guest expectations.
• Extensive knowledge of upscale food and beverage preparation and ingredients, banquet service standards, client / guest relations, and professional etiquette.
• Knowledge of fine dining table settings and service, synchronized services, service equipment and printed menu design.
• Proven experience managing high-end catering, hospitality, or special events with corporate and social clientele.
• General knowledge of competitive markets.
• Willingness to work extended hours and flexible shifts including mornings, nights, weekends and holidays.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training.

Benefits

• Annual salary of $65k - $70k annually, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k).