El Event Manager, bajo la supervisión del Director de Event Services, proporciona apoyo profesional a los clientes en la planificación, organización y gestión de eventos dentro del recinto. Interactúa con clientes, personal del recinto y personal relacionado para asegurar que se cumplan todas las necesidades del evento. Supervisa al personal de eventos, coordina con taquilla, prepara análisis de costos y garantiza el cumplimiento de las normativas. También facilita los programas de hielo recreativo y actúa como gerente de turno cuando es necesario.

Responsibilities

Communicate with clients to obtain necessary technical requirements for developing and executing a plan to create diagrams, fulfill riders, conduct advances, schedule and supervise labor calls, and process equipment orders for events and other event related information
Prepare event agendas and assist event production meetings to include staff representatives from all departments to facilitate effective communication in order to successfully execute fulfillment for all event needs of the client, the venue and the patron.
Review artist riders and maintain weekly contact with artist tour managers
Acts as liaison between the facility and clients ensuring all requirements are met and facility rules, regulations and policies are adhered to such as ADA compliance, NFPA life safety codes, OSHA Guidelines
Coordinate with the Box Office regarding production requirements for creating seating diagrams and capacities.
Prepares event cost analysis, estimated expenses and settlements for arena events as needed
Administer follow-up inspections to ensure work is complete and provide evaluation reports
Schedule, Train, Supervise and work along with Front of House event staff for all arena events, including, but not limited to Guest Services, Police, EMS, Class D Licensed Security, and Recreational Ice Programs
Facilitates the recreational ice programs for figure skating club, amateur hockey leagues and private skates to include scheduling ice time, supervisor event staff, submitting invoices, and fulfilling program user agreements
Provide support to ensure all pertinent information is obtained, filed and distributed to proper entities. This includes but is not limited to artist riders, contracts with supporting documentation, diagrams, capacity manifests, equipment orders/invoices, inventory sheets, production notes, event fact sheets, staffing calls and invoices with deployment maps, Event EAP’s and SOP’s, incident and accident reports, ejection notices and arrests, MOD and After-Action Reports.
Facilitate venue readiness by supervising and working along with various labor crews
Provide quality service and execution through daily operations and event production
Serves as “manager on duty” for events when needed
Performs other duties as required and/or assigned

Requirements

Ability to communicate well, both written and orally
Ability to plan, organize and implement policies and procedures
Ability to establish and maintain effective working relationships with varied groups and individuals
Able to manage multiple projects and meet tight deadlines
Ability to operate industry related equipment
Ability to work with limited supervision, prioritize and handle multiple projects simultaneously while exercising judgment and initiative in addressing complaints and resolving problems
Ability to train and direct employees to plan and assign work in an efficient and effective manner
Demonstrate knowledge of standard office practices and procedures
Demonstrate knowledge in industry terminology, NFPA life safety codes, Risk Management, Crowd Management, general and local IATSE policies and procedures, facility capabilities, operational procedures, OSHA guidelines, event coordination and production/technical related services
Demonstrate general knowledge and understanding of theatrical rigging, sound & lighting, stage building, HVAC, IT support, show power, electrical, exhibition show sets, ice rink operations, banquet sets and meeting room functions
Demonstrate knowledge in industry terminology
Required to be subject to a credit check and background screening
High school diploma or GED required. Bachelor’s Degree with event management emphasis is preferred
4 years of hands-on, professional event production experience in the industry for arena, theatre, stadium, and/or convention center; or equivalent combination of education and experience
Experience with negotiating, executing, and fulfilling contracts in the areas of user agreements, service provider agreements, and labor union agreements
Understand and be capable of insuring that all laws, building codes, ordinances, policies, procedures, risk management and emergency procedures are followed
Exhibit excellent organizational and communication skills
Maintain a professional presentation, appearance and work ethic
Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
Foster working relationship with partners, clients, employees, exhibitors, and patrons during employment
Detail oriented
To perform this job successfully, an individual should demonstrate skills in Windows, MS Office, CAD and Adobe.

Nice to have

Possess any licenses, certificates or training required by local, state or national authorities for the operation of industry related equipment found at the facility is preferred.

Benefits

Competitive salary, commensurate with experience, and a generous beneﬁts package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.