The Event Manager provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion. The role involves overseeing all aspects of facility operations related to events, producing Banquet Event Orders, meeting with client groups, coordinating with service contractors, and serving as the primary liaison between clients and facility departments. The manager also monitors in-house events, ensures successful execution, and serves as manager on duty as required.

Responsibilities

Oversees all aspects of facility operations related to events by communicating with Senior Operations Manager and Food and Beverage Manager.
Produce approved Banquet Event Orders (BEO’s) for each event and ability to create customized menus for Food & Beverage.
Meets with client groups to plan and organize assigned meetings and/or events.
Coordinates activities with the various service contractors for assigned meetings and/or events.
Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, payment schedules and other relevant details.
Prepares cost estimates and ensures all costs are paid before the event takes place.
Provides clear, concise, and timely communication of detailed requirements to operational departments.
Assists in scheduling operational set-ups to provide equipment or service needs.
Monitors facility set-up when necessary and communicates all issues with respective managers.
Serves as primary liaison between clients and facility departments.
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Greets client upon arrival and stays with client during the duration of their event. Follows-up on all client requests, concerns, and problems in a timely manner.
Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
Serves as manager on duty as required.

Requirements

Bachelor's degree (B. A.) from four-year college or university
5+ years related experience in the convention center and/or large hotel hospitality industry with experience managing large events/conventions.
Experience creating menus for clients and BEO’s
Working knowledge of the principles of hospitality management, facility management, services and equipment for a similar facility
Excellent organizational, planning and interpersonal skills
Good written and verbal skills
Ability to prioritize multiple projects/multitasking
Demonstrate problem-solving and communication skills
Professional presentation, appearance and work ethic
To perform this job successfully, an individual should have knowledge using Microsoft Office and event software for drawing room diagrams.
Ability to work under limited supervision and to interact with all levels of staff including management
Ability to work long and irregular hours that may vary due to functions and will include day, evening, weekends and holidays.

Nice to have

Supervisory experience preferred