The Event Operations Center (EOC) Representative provides direct assistance on event days at State Farm Stadium, supporting the Security department. The role involves responding to guest and teammate inquiries via a text assistance hotline, dispatching messages to appropriate groups, assisting with wheelchair requests and wait-time updates, and supporting ejection processing and paperwork. This is an on-site, part-time position focused on ensuring efficient and accurate communication and operational support during events.

Responsibilities

Provide efficient and accurate response to guests and stadium teammates through Text Assistance Hotline
Dispatch text messages received to appropriate groups within a timely manner
Assist with wheelchair request text response and wait-time updates
Support event day ejection processing and paperwork
Other duties as assigned

Requirements

Ideal candidates have completed or are currently seeking a degree in Facility Management, Hospitality, Tourism or Sports Management (consideration may be given to other degrees if the candidate can demonstrate equivalent industry work experience)
Ability to make good decisions under pressure
Excellent organizational skills are a must
Possess exceptional written and verbal communications skills
Solid computer experience in Windows XP, Microsoft applications, and Excel.
Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, working from various heights, and moderate to loud noises
Operate a work provided computer using Windows and Microsoft Office software
Operate portable radio and standard office equipment including copier
Follow oral and written instructions and communicate effectively with others in both oral and written form
Work effectively under pressure and/or stringent schedule and produce accurate results
Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
Remain flexible and adjust to situations as they occur
To perform this job successfully, the individual should have the ability to communicate effectively through text message.
Ability to work with limited supervision
Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours

Event Operations Center (EOC) Representative | State Farm Stadium

Responsibilities

Requirements