The AV Technician II joins an expanding team working onsite with a global client, providing support for corporate AV/VC environments. The role involves installing and maintaining audio, video and conferencing equipment, structured cabling and control systems, as well as supporting high-profile events. The technician diagnoses and resolves technical issues quickly, performs pre-event checks and equipment setups, and liaises with cross-functional teams, end users and vendors. Occasional travel to various client offices is required.

Responsibilities

Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
Ensure that SLAs and daily deliverables are met including ticket updates
Upload Crestron control programs to control processors and work with remote program team on control system certification.
Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
Follow all policies, standards or safety guidelines that client requires
Engage in problem solving and troubleshooting of any issue that may arise during an installation.
Perform equipment setups, breakdowns and troubleshoot issues during events.
Perform all necessary pre-event checks as required.
Liaise with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and solve issues that impact client conference rooms.

Requirements

High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to think and work independently
Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills and strong customer service skills
Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
Ability to work day, evening or weekend shifts and travel to support a distant event if required
Must have valid driver’s license and safe driving record

Nice to have

Various certifications