Assistant/Associate Director, Concerts & Special Events Ticketing

This role provides comprehensive ticketing and event services for concerts and non-athletic events hosted within Auburn Athletics facilities. The Assistant or Associate Director serves as the primary ticketing contact for promoters and clients, managing event ticketing operations from initial setup through event settlement. Responsibilities include event setup, venue-specific ticketing information, day-of-show box office management, customer service escalations, and financial reconciliations. The position supports revenue generation and collaborates with various Auburn Athletics units to ensure successful event execution.

Responsibilities

• Serves as the primary ticketing contact for promoters and clients hosting concerts and special events within Auburn Athletics facilities.
• Assists and manages event setup and maintenance within the ticketing system, including inventory, pricing structures, offers, promotions, and ticket programs.
• Provides venue-specific ticketing information including seating configurations, ticketing requirements, and revenue projections.
• Serves as Ticketing Manager on Duty for assigned concerts and special events, overseeing day-of-show ticketing and box office operations.
• Assists with customer service escalations, ticketing issues, and operational troubleshooting before, during, and after events.
• Assists with event settlements, financial reconciliations, promoter reporting, and post-event analysis.
• Supports ticket sales and revenue-generating initiatives through pricing strategies, promotions, and sales campaigns.
• Collaborates with Auburn Athletics external units, including Marketing, Special Events, Event Operations, Sales & Retention, and Tigers Unlimited, to ensure successful event execution.
• Assists in training and scheduling temporary box office staff, student employees, and event workers.
• Assists with football ticket operations, Neville Arena Box Office operations on football gamedays, and other athletic ticketing responsibilities as assigned while ensuring compliance with all University, SEC, NCAA, and state regulations.

Requirements

• Bachelor's degree plus 2 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field.
• Master's degree
• Bachelor's Degree and 4 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field
• Master's Degree and 3 years of experience in ticketing operations, event or entertainment operations, venue operations, customer service, sales operations, athletics administration, or a related field.

Benefits

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• **Culture of Excellence:**We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• **We’re Here for You:**Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• **Sweet Home Alabama:**The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.