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Event Audio Visual Technician- Whistler, BC

Workplace
On-site
Commitment
Full-time
Salary
CA$19-24/hr
Posted
Location
Whistler, Canada

The role involves setting up, operating and breaking down basic to small-scale audiovisual systems for events in a hospitality environment, ensuring complete customer satisfaction. The technician meets with guests on site, monitors events throughout the day and troubleshoots equipment and software issues as they arise. Additional duties include handling equipment logistics, completing systems entries and paperwork, finalizing client invoices and supporting revenue through floor up-selling. The position reports to an Operations Manager, Operations Director or Director of Event Technology and works across hotel and warehouse settings with irregular hours, including evenings, weekends and holidays.

Responsibilities

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel or client relationship.
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
  • Follow all venue safety requirements and supplier protocols.
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.
  • Load, unload, or store gear and equipment, as needed.
  • Preparing, labeling, and scanning equipment, as needed.

Requirements

  • High School Diploma required. Associate degree is preferred
  • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
  • A valid driver’s license is required for team members that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs.

Nice to have

  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio-visual experience or equivalent in educational environment is preferred