Back to jobs
A
aud1001audv
Actively hiring
Event Sales Coordinator - Fairmont Chateau Whistler
- Workplace
- On-site
- Commitment
- Full-time
- Seniority
- Junior
- Salary
- CA$21-26/hr
- Posted
Location
Whistler, Canada
The Sales Coordinator supports the Event Technology team by selling equipment and services for events of all sizes, with a focus on events under $5K in revenue. The role handles sales order entries, opportunity management, billing and customer follow-up, and serves as a point of contact for clients by phone, online chat and email. Working closely with venue leadership teams, the coordinator ensures accurate CRM records and smooth order hand-offs. The position reports to the Sales Director or Director of Event Technology and is based in a hotel/convention center environment with irregular hours.
Responsibilities
- Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
- Maximize revenue and adhere to event profit guidelines for all assigned business.
- Meet client needs through attending client meetings and responding to client concerns, questions and problems.
- Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
- Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
- Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
- Effectively use ENCORE tools and resources to promptly respond to customer requests.
- Ensure CRM is always accurate and up to date.
- Facilitate strong information exchange with aligned venue leadership teams.
Requirements
- Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
- Technical aptitude and proficiency with computer software and programs
- Strong written and verbal communication skills
Nice to have
- Prior technology, sales, hospitality or event planning experience a plus
- Prior technology, sales, hospitality or event planning experience a plus