The Sales Coordinator supports the Event Technology team by selling equipment and services for events of all sizes, with a focus on smaller events under $5K in revenue. The role handles sales order entry, opportunity management, billing and customer follow-up, and serves as a point of contact for client requests by phone, chat and email. Working closely with venue leadership teams, the position helps maximize revenue while meeting client needs and keeping CRM records accurate. It reports to the Sales Director or Director of Event Technology and operates within a hotel and convention center environment.

Responsibilities

Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
Maximize revenue and adhere to event profit guidelines for all assigned business.
Meet client needs through attending client meetings and responding to client concerns, questions and problems.
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
Effectively use ENCORE tools and resources to promptly respond to customer requests.
Ensure CRM is always accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams.

Requirements

Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
Technical aptitude and proficiency with computer software and programs
Strong written and verbal communication skills

Nice to have

Prior technology, sales, hospitality or event planning experience a plus

Event Sales Coordinator -Fairmont Palliser

Responsibilities

Requirements

Nice to have