The Sales Coordinator supports the Event Technology team by selling equipment and services for events of all sizes, with a focus on events under $5K in revenue. The role handles sales order entry, opportunity management and customer follow-up, and serves as a point of contact for customers by phone, online chat and email. Working within a centralized sales support office, the coordinator directs qualified leads to the company's eCommerce platform, keeps the CRM accurate and exchanges information with venue leadership teams. The position reports to the Regional Sales Director, Customer Support.

Responsibilities

Lead import/distribution for Venue complexes researching as needed to determine correct ownership of Lead.
Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers.
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
Ensure CRM is always accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams.

Requirements

· Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience.
· Technical aptitude and proficiency with computer software and programs
· Strong written and oral communication skills needed to effectively solicit and close business via phone/email.

Nice to have

· Prior technology, sales, hospitality, or event planning experience a plus

Event Sales Coordinator, Hotel Services - JW Marriott LA Live

Responsibilities

Requirements

Nice to have