The Sales Manager, Venues guides customers through event experiences, identifying solutions that meet their goals and result in compelling events. The role drives revenue by soliciting and securing business through a consultative sales approach, preparing quotes and proposals, and collaborating with vendors and internal departments to capture and service events. It also involves cultivating relationships with customers and hotel personnel, maintaining accurate CRM records, and supporting sales forecasting at the home location. The position reports to a Sr. Sales Manager, Sales Director, or Director of Event Technology and works within a hotel/convention center environment.

Responsibilities

Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
Ensure all known opportunities are in CRM and completely accurate and updated at all times.
See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Requirements

BS/BA or 1+ years of Encore or equivalent experience required
Technical aptitude and computer proficiency required
Strong written and verbal communication skills

Nice to have

1 year technology sales or hospitality experience preferred
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred

Event Sales Manager, Hotel Services - New York City

Responsibilities

Requirements

Nice to have