The role involves the setup, operation and breakdown of intermediate audiovisual equipment for small to large-scale events in a hospitality environment, ensuring complete customer satisfaction. The technician troubleshoots technical issues, monitors events and maintains strong relationships with clients and hotel staff. The position also acts as a leader, mentor and coach for other technicians, supports systems entry and paperwork, and helps finalize invoices and up-sell services. Work is performed across hotel, convention center and warehouse settings, with irregular hours including evenings, weekends and holidays.

Responsibilities

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications

Requirements

High school diploma required, Associate’s degree is preferred.
2-3+ years of audio-visual experience is required.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Nice to have

2-3+ years of customer service or hospitality experience is preferred.

Event Technician, Audio Visual (ALL LEVELS FT/PT) - San Antonio

Responsibilities

Requirements

Nice to have