The role involves setting up, operating and breaking down basic to small-scale audiovisual systems for events in a hotel and convention center environment. The technician works directly with guests on site to ensure equipment is configured correctly, monitors events throughout the day and troubleshoots equipment and software issues as they arise. The position also covers systems entry and paperwork, coordinating equipment with internal staff and outside vendors, up-selling on the floor and finalizing client invoices. It reports to an Operations Manager, Operations Director or Director of Event Technology and may require work across multiple hotel locations with irregular hours, including evenings, weekends and holidays.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.

Requirements

High School Diploma required. Associate’s degree is preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.

Nice to have

1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.

Event Technician Audio, Visual - Marriott Marquis San Diego Marina

Responsibilities

Requirements

Nice to have