Sales Events Coordinator ("Coordinador/a de Ventas y Eventos")

Responsibilities

• Enthusiastically and proactively assist the Director of Sales and/or Sales Manager(s) in the sale of the Hotel concept to group, corporate and leisure prospects in a way that best illustrates the identity of the brand as innovative and new
• Assist the Director of Sales & Marketing and the Sales & Marketing team with administrative and clerical support.
• Handle all incoming and outgoing correspondence.
• Maintain a filing system of all department records.
• Arrange appointments and meetings for sales managers.
• Prepare meeting packets and other Sales & Marketing materials.
• Keep inventory of office supplies and place orders as needed.
• Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
• Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients and answering requests.
• Handle all logistics for small groups meetings for key clients.
• Generate reports and compile statistical information as requested.
• Produce and submit purchase orders according to the hotels procedure, as requested.
• Assist with BEOs, group resumes, room blocks, etc.
• Assist with client notification of key dates such as cut-off or payment schedule deadlines
• Drive product quality and a unique guest experience at every opportunity.
• Take pride in the overall look and feel of the hotel never walking past something out of place.
• Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• All other duties assigned by managers or supervisors.

Requirements

• Must be able to travel on occasion, as needed.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess intermediate computer skills.
• Must possess basic computational ability.
• Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Self-driven and able to work independently.
• High school or equivalent education required.

Nice to have

• Bachelors degree preferred.
• Sales & Marketing experience preferred.
• Prior experience in an administrative role preferred.