The Conference Services Manager coordinates all aspects of contracted group events at Big Cedar Lodge, serving as the key liaison between clients and resort departments. The role involves selling resort offerings, meeting sales goals, and executing group programs including Banquet Event Orders and pre-conference meetings. The manager partners with various departments to ensure seamless event experiences and uphold resort standards.

Responsibilities

Actively sell and promote resort offerings – including venues, dining, golf, spa, marina, food and Beverage and activities- ensuring each group experience reflects the full range the resorts world-class amenities.
Meet and exceed individual and departmental sales goals, including revenue targets, upsell objectives and cross-sell initiatives.
Coordinate, plan, and execute all assigned group programs, including Banquet Event Orders (BEOs), resumes, and pre-conference meetings.
Serve as the primary point of contact for planners and clients, ensuring all event details are accurate, timely, and exceed expectations.
Partner with Sales, Banquets, Culinary, Group Rooms, Spa, Golf, Activities, and other departments to deliver seamless event experiences.
Uphold resort standards, policies, and procedures to ensure consistency and protect revenue performance.
Clearly communicate group requirements, pricing, and arrangements within approved guidelines to maximize both guest satisfaction and resort yield.
Maintain accurate documentation, including confirmations, updates, and operational communications.
Demonstrate excellent communication skills, with the ability to convey details clearly, professionally, and collaboratively to both clients and internal teams.
Exhibit exceptional attention to detail in planning, documentation, and event execution to ensure accuracy and consistency.
Stay proficient in current CRM software and communication tools (e.g., Excel, Outlook, Microsoft Office Suite) to support efficiency and accuracy.
Remain current on resort offerings, industry trends, and departmental updates to provide knowledgeable, relevant service to clients.
Participate in all relevant meetings, including BEO reviews, pre-conference, and staff huddles.
Perform other tasks as needed or assigned to support team and resort success.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
2 years or more related experience in sales work, management operations, or related professional area preferred
Excellent communication skills – both verbal and written
Strong organizational skills with proven attention to detail
Ability to effectively sell and position the resort’s experiences and amenities to drive revenue and guest satisfaction
Ability to manage multiple priorities in a fast-paced environment
Strong collaboration skills and ability to work cross-departmentally
Proficiency with event management software
Commitment to delivering exceptional guest service

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!