This on-call role is responsible for setting up and operating small to large-scale audiovisual systems in a hospitality environment, while also providing Help Desk services to ensure complete client satisfaction. The position supports audiovisual, lighting and control systems, wired and wireless connectivity, and a range of end-user devices and applications. Working closely with events staff, the role coordinates live audio and video events, monitors conference room schedules, and provides presentation and webcast support. The role exists to keep meetings, conferences and special events running smoothly at a university-wide academic venue.

Responsibilities

Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events.
Support multimedia, audio visual, and videoconferencing or VTC event operation.
Provide excellent customer service that includes communicating with end users in person and on Video Conference.
Assist end users with set-up for conferences, ensuring that all equipment is operable.
Monitor daily audio visual conference room schedule.
Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media.
Setup, operate, support, breakdown and transport AV equipment.
Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events.
Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance.
Identify any IT and network related issues and ask for IT support in a timely manner.
Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures.
Perform other related duties as requested by management.
9Remain alert, courteous and helpful to guests and co-workers at all times.

Requirements

Technical certification in related network and end user operating systems desired.
Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment.
Use of web streaming equipment and platforms including hardware encoding for webcasting.
Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc. Extron and/or Crestron AV and Lighting control systems experience desired.
Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.

Nice to have

Conference Center/Hotel or related experience preferred,

AV Technician - Meetings & Events - On Call

Responsibilities

Requirements

Nice to have