Experience & Events Coordinator (Barcelona,Spain)

Responsibilities

• Resolving community requests promptly via the ticketing tool
• Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks
• Ensuring families have an outstanding experience at every touchpoint of their journey
• Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways
• Gathering feedback and identifying opportunities for improvement through direct interaction with families
• Assisting new families in integrating into the community
• Communicating upcoming activities to maximize participation
• Managing content for the internal UGC channel to build the brand on social media
• Ensuring seamless information flow across the team
• Coordinating with the onboarding team to ensure smooth handovers during family arrivals
• Participating in pre-arrival webinars and orientation sessions
• Booking services upon families’ requests
• Planning and executing community-building events and workshops, including give-back programs
• Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences
• Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families
• Developing and managing the service offering with partners, ensuring smooth organization and implementation
• Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation
• Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS
• Record and reconcile daily expenses and vendor invoices in alignment with company procedures.
• Provide general support for location-level financial documentation and reporting as needed.
• Manage basic documentation, data entry, and filing to support day-to-day operational workflows.
• Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.

Requirements

• Local presence: Must live in or close to Barcelona to commute daily.
• Minimum 2 years of experience in Guest Relations, Customer Experience, Hospitality, or Community Building roles.
• Excellent written and verbal communication skills in English and Spanish.
• Minimum 1 year of experience in organizing or facilitating community-building activities or events
• Financial expertise to create and manage event budgets
• Excellent interpersonal, communication, and decision-making skills
• Strong organizational skills to manage high volumes of customer requests and operational tasks
• Experience managing third-party vendors
• Enjoy working in a fast-paced, startup environment
• Enthusiastic with a can-do attitude, eager to engage with families and community members
• Strong interpersonal, communication, and emotional intelligence skills.
• Experienced in event hosting and community-building activities.
• Excited to build systems, not just operate them — enjoy messy, early-stage environments.
• Strong problem-solving ability and calmness under pressure — you will face unexpected challenges.
• Enthusiastic, proactive, and a "can-do" attitude — ready to jump in wherever needed.

Benefits

• The world is your oyster – immerse yourself in inspiring destinations while you work
• Meaningful impact – create environments where children and families thrive together
• Experience curation – design authentic cultural moments that become lifelong memories
• Community building – foster deep bonds between global families and enable childhood friendships across borders
• Work-life integration – structured schedules with time to explore and recharge