BRIC seeks an Operations Manager, Events & Revenue to manage the BRIC rentals program, oversee front-of-house operations for events, and support revenue growth across BRIC House venues. Reporting to the Associate Director, Operations and working closely with the Chief Revenue Officer, this role serves as the primary point of contact for external rental clients, ensuring every event delivers a strong audience experience and meets revenue goals. The manager will handle the full rentals sales cycle, coordinate rental event logistics, and supervise the Audience Services Coordinator.

Responsibilities

Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response and lead qualification to contract execution and post-event follow-up, in line with revenue targets set by the Associate Director, Operations
Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth
Track leads, conversions, and revenue performance against quarterly and annual targets; report results to the Associate Director, Operations
Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy
Partner with Marketing on rental sales collateral, digital presence, and outreach campaigns
Maintain relationships with repeat clients, event planners, and industry partners to support a referral network
Act as primary event manager and lead client contact for rental events, coordinating walk-throughs, planning sessions, and on-site execution
Work within established workflows, event management software solutions, and digital tools for meticulous record keeping
Prepare bids, contracts, and expense estimates within established pricing and templates for review by the Associate Director
Process the full transactional workflow including payment scheduling, contracting, and security deposit management within established procedures
Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences
Contract with outside services as needed for client requirements within approved scope

Requirements

Bachelor's degree or equivalent experience, plus 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations
Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets
Experience supervising front-of-house, box office, or hospitality staff for live events
Working knowledge of event logistics, ADA and accessibility requirements, and cash/box office reconciliation processes
Strong communication and customer service skills, with the ability to manage multiple client relationships and overlapping events simultaneously
Communication & Relationship Building: An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization
Commitment to Equity & Inclusion: Brings experience operationalizing equity within the operations

Benefits

Benefits: BRIC has a comprehensive benefits package, including: paid time off, 403B retirement plan, pre-tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment.