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Calgary Stampede Brand
Actively hiring
Venue Services Event Supervisor - Casual Part Time
- Workplace
- Remote
- Commitment
- Part-time
- Seniority
- Junior
- Posted
Location
Calgary, Canada
The Venue Services Event Supervisor is responsible for leading and promoting excellent customer service in the day-to-day administration and operation of the Venue Services team. The role involves coaching employees, setting up and tearing out events, managing budgets, and ensuring facilities are safe and ready to use. Supervisors act as liaisons between Event Coordinators, Managers, staff, customers and guests, and support safety and environmental efforts on Stampede Park. This is a casual part-time position requiring flexible hours throughout the week and on weekends.
Responsibilities
- Exemplifying and training team members to provide exceptional customer service to foster a world-class, year-round gathering place.
- Lead safety and environmental efforts on Stampede Park.
- Hire, train, coordinate, lead and motivate the asset and event support teams
- Contribute to new employee orientation and on-boarding within department.
- Formulate and implement process initiatives.
- Maintain a high standard of cleanliness.
- Act as the liaison between the Event Coordinators, Managers, staff, customers and guests.
- Provide updates for the Manager, Operations and Environmental regarding all event support and operations.
- Assist in the setup and tear out of events and operate motorized vehicles and equipment.
- Perform administrative tasks including ordering supplies, completing assigned reports, time capturing (Ungerboeck), employee scheduling, and payroll as required.
- Tracking of asset logistics, condition and receiving.
- Assist in the control and management of annual departmental budgets.
- Preform employee management as required to ensure safe, fair and organization expectations are upheld.
- Conduct preventative maintenance programs for asset lifecycle and safety with staff and guests including fire regulations.
Requirements
- Superior customer service skills and consistently demonstrates professionalism.
- Two years of event support and asset maintenance experience.
- Two years supervisory experience.
- Excellent communication skills with the ability to communicate in a clear and concise manner with the ability to prioritize.
- Excellent time management skills with the ability to multitask and meet strict deadlines in a fast paced environment.
- Experience in designing and delivering/presenting training materials.
- Must demonstrate social awareness and communicate with tack and diplomacy.
- Must possess a valid Class 5 driver’s license (non-GDL).
- WHMIS certification is required.
- Experience with MS Office Suite (Excel and Word).
Nice to have
- Experience in the operation of motorized vehicles and equipment including forklifts, man lifts, tractors and skid steers is preferred.
- Knowledge of the Ungerboeck (Event Management Software) system is an asset.