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Canucks Sports & Entertainment
Actively hiring
Event Coordinator
- Workplace
- Remote
- Commitment
- Full-time
- Seniority
- Junior
- Posted
Location
Vancouver, Canada
The Coordinator, Event Operations supports the planning and execution of arena events and fan experience initiatives. This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups. Responsibilities include owning Arena Tours, developing event planning tools and documentation, coordinating event resources, and providing first-line response to fan inquiries.
Responsibilities
- Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
- Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
- Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
- Develop and maintain event documentation, including event details, work orders and other operational requirements.
- Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
- Support event briefings and event-day operations to ensure a seamless fan and guest experience.
- Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.
- Provide first-line response to fan inquiries across phone, text and email within 24 hours, including complaint handling and fan recovery.
- Support the fan experience during live events, including smooth event operations, fan recovery resourcing and support to event staff.
- Process and action routine 24/7 post-event reporting summaries and work orders.
- Handle the day-to-day execution of Fan Experience asset purchasing and Guest Services stocking.
Requirements
- Minimum 2 years of event, hospitality or customer service experience.
- Strong organizational and coordination skills with exceptional attention to detail.
- Proactive, self-motivated and able to anticipate needs and work independently.
- Excellent communication, interpersonal, problem-solving and customer service skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, event-driven environment.
- Strong writing and presentation skills.
- Proficiency with Microsoft Office, including Word, Outlook, PowerPoint and Excel; Adobe Acrobat.
- Ability to work flexible hours, including evenings, weekends and event days as required.
Nice to have
- Post-secondary degree or diploma in a related field preferred.