As the Visual Merchandising & Retail Event Coordinator at CHANEL, you will maintain and elevate the highest visual standards in line with global image guidelines across the UK retail, fashion and wholesale networks. You will coordinate local market VM orchestration, boutique display refreshes, POS tool management and retail event production, moving beyond task support towards end-to-end project ownership. Working closely with global, retail, marketing, boutique and external partners, you will ensure deliverables align with brand image, business priorities and local market needs. The role involves regular boutique and partner visits, supplier coordination and governance of execution standards, while supporting CHANEL's sustainability commitments.

Responsibilities

Own and coordinate local VM orchestration projects, including window display planning, execution, follow-up and reporting across the UK network.
Maintain and challenge boutique VM standards in accordance with global guidelines, boutique needs and the expectations of Watch & Fine Jewellery, Fashion and Wholesale networks.
Carry out regular boutique display refreshes, building constant dialogue with retail and global teams to ensure local execution remains luxurious, accurate and commercially relevant.
Optimise and manage POS tools, including inventory management, maintenance, ordering, allocation, training and follow-up with boutique teams.
Animate the VM community and organise regular VM training with retail teams and wholesale partners to strengthen the consistency of display standards.
Collaborate with cross-functional teams to create visually engaging VM displays that align with global guidelines, business needs and the CHANEL client experience.
Provide regular feedback to global teams on local market needs through clear reports, observations and recommendations.
Establish regular visits to wholesale partners to support in-store merchandising, coaching, training and development of display standards.
Support retail event production from planning through to delivery, including supplier coordination, logistics, on-site set-up, installation, dismantling and post-event follow-up.
Coordinate with internal and external stakeholders, anticipating risks, managing timelines and ensuring clear communication throughout projects.
Code VM expenses in the finance system and maintain accurate administrative follow-up.
Place and track orders for POS tools, window decor, generic permanent VM tools and event production needs across all networks.

Requirements

Strong visual judgement to support the ultimate luxury image of CHANEL.
Proven experience in visual merchandising, retail environments, event coordination or design, ideally within luxury retail
Strong attention to detail, with the ability to review VM execution critically and uphold high brand standards consistently
Confidence to be assertive when needed on VM display standards, while maintaining constructive relationships with boutique, retail and partner teams
Excellent communication, relationship-building and stakeholder management skills across internal and external partners
Strong organisational and project coordination skills, with the ability to manage priorities, timelines, suppliers, logistics and follow-up actions
Proactive and solution-oriented mindset, with the ability to anticipate issues and recommend practical solutions
Agility to reinforce the visibility of campaigns and product collections while contributing to the unique client experience at CHANEL
Bachelor’s degree in marketing, architecture, graphic design, visual arts or a related field, or equivalent relevant experience
Proficiency in English

Nice to have

proficiency in SketchUp and Adobe Suite, AutoCAD and rendering programmes such as V-Ray, Lumion or similar is desirable

Benefits

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones