The Audio-Visual (AV) Manager oversees technology operations for the Mountain AV team at Pepperdine University, providing leadership for AV event support and managing assigned employees. This role supports AV technology solutions to ensure reliable, professional, and guest-centered event experiences at Mountain Waves Arena and related AV-enabled spaces. The position works on-site as part of a hybrid AV team serving the new Mountain at Mullin Park multi-purpose facility, which opens in October 2026. The manager coordinates day-to-day operations, supervises staff, and collaborates with campus partners and vendors to support high-profile events.

Responsibilities

Provide leadership for Mountain AV technology operations, event support infrastructure, and day-to-day AV service delivery.
Drive team goals, review area objectives, and align AV operations, staffing, projects, and service priorities with client and CENTERS expectations.
Oversee high-quality support for arena technology hardware, software products, audio-visual equipment, broadcast equipment, and live event technology.
Configure, operate, test, and troubleshoot audio-visual, broadcast, graphics, routing, and event-related technology as needed to support event operations.
Coordinate day-to-day operational logistics with direct reports, campus partners, vendors, and event stakeholders.
Monitor service tickets, work output, event feedback, troubleshooting trends, and other operational data to support data-informed service improvement.
Maintain and improve team operations handbooks, training manuals, guides, service procedures, frequently asked questions, and technical documentation.
Identify and implement process, procedure, service, staffing, and/or system improvements in collaboration with leadership and key stakeholders.
Hold team members, vendors, and partners accountable for following established procedures and representing CENTERS and the client professionally.
Review, approve, and/or submit timely and complete administrative processes, including timesheets, status reports, assessments, and other routine procedures.
Support events during regular business hours, evenings, weekends, and after-hours periods as required by the event schedule and operational needs.
Develop and maintain strong partnerships with campus personnel, departments, contracted service providers, and external vendors to support current and future operational success.
Serve as a day-to-day operational resource for high-profile events, urgent technology issues, resource conflicts, and time-sensitive event modifications.
Coordinate temporary workarounds or escalation plans when critical technology is unavailable and communicate with stakeholders to support event readiness.
Other duties as required.
This position directly supervises assigned staff and/or student employees. Supervisory responsibilities may include hiring support, onboarding, scheduling, training, work direction, performance feedback, coaching, accountability, timesheet approval, and coordination of day-to-day AV operations.
Manage assigned staff and student employees, including work direction, scheduling coordination, training, feedback, accountability, and performance support.
Empower team members to take ownership of duties, projects, and problems; collaborate in flexible teams; and provide excellent, compassionate customer service.

Requirements

Bachelor's degree required. Master's degree preferred.
Five or more years of experience supporting high-profile live events, audiovisual technology, event production, broadcast support, concert support, information technology, or a closely related area required.
Two or more years of experience leading a team.
Experience and willingness to work flexible hours, including evenings, nights, and weekends, required.
Excellent working knowledge of standard audiovisual hardware and software products, with the ability to support arena-specific audiovisual systems.
Strong working knowledge of computers, applications, collaboration tools, project management tools, and technology systems in a networked environment.
Strong leadership, supervisory, coaching, delegation, and accountability skills.
Strong troubleshooting, problem-solving, and analytical skills; ability to identify problems, assess alternatives, and render consistent, logical decisions.
Excellent written, verbal, interpersonal, and customer service communication skills.
Ability to work under pressure, adapt to changing event conditions, and maintain professional service standards in visible client-facing environments.
Excellent organizational skills, attention to detail, and ability to prioritize competing duties, deadlines, staffing needs, and event requirements.
Ability to build productive relationships with colleagues, clients, vendors, students, guests, campus leaders, and external stakeholders.
Entrepreneurial spirit and enthusiasm for continuous improvement, operational excellence, and high-quality service delivery.

Nice to have

Possession of Certified Technology Specialist (CTS), CTS-I, CTS-D, Extron, Dante, or comparable professional audiovisual technology certifications is preferred.
Familiarity with Extron-manufactured products and associated troubleshooting and maintenance preferred.