This role combines hospitality leadership, front desk operations, wellness programming, member events, and spa coordination at Cherokee Town & Country Club. The manager will lead the member experience, plan and execute department events, and develop the front desk, fitness event, spa, and massage staff. They will oversee daily operations, ensure service standards, and contribute to budgets and reporting.

Responsibilities

Lead front desk and member reception operations for Fitness & Wellness while upholding Cherokee’s hospitality standards.
Develop service training and SOPs, resolve member concerns, monitor feedback, and identify opportunities to continuously improve the member experience.
Recruit, train, schedule, coach, and evaluate Front Desk, Fitness Event, Massage, and Spa staff.
Manage opening and closing procedures and ensure accurate appointment and reservation scheduling.
Plan and execute year-round department events, including timelines, logistics, staffing, vendors, registrations, budgets, and internal promotion.
Coordinate massage and esthetician scheduling while ensuring established spa standards are maintained.
Assist with the development and promotion of wellness packages.
Provide ongoing coaching and performance management while fostering teamwork, accountability, professionalism, and hospitality.
Conduct regular team meetings and training and assist with hiring, onboarding, evaluations, and developing future leaders.
Assist with departmental budgets and monitor labor, costs, event profitability, and performance metrics.
Prepare hospitality, programming, and member engagement reports and recommend opportunities to improve service and efficiency.
Maintain strong communication across the department and support additional operational needs as assigned.

Fitness Hospitality & Events Manager Starting $60K – Premier Private Club

Responsibilities