The Red Tail Assistant Venue Manager assists the Red Tail Venue Manager in the daily operations of the restaurant and supervision of staff. Responsibilities include supervising the restaurant outlet, interviewing and hiring staff, working in various positions as needed, monitoring compliance with health and fire regulations, and resolving complaints. The role ensures excellent guest service and smooth operation of the venue.

Responsibilities

Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.
Will be responsible for interviewing and hiring staff.
Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.
Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.
Monitor compliance with health and fire regulations regarding food preparation and serving.
Monitor food product to ensure guest satisfaction.
Monitor payroll to ensure accuracy.
Investigate and resolve complaints regarding food quality and service.
Complete accurate daily reports at end of each shift.
Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.
Correct ticket mistakes in the POS system.
Other area, projects and duties as assigned.

Requirements

High school diploma or equivalent required.
Must be 21 years of age or older.
Previous customer service experience required.
Valid Driver’s license required.
Three years previous experience in a full-service restaurant/bar environment required; Five years preferred.
Alcohol ServSafe and Food ServSafe certifications required.
If certifications have expired, must successfully pass both classes within two weeks of hire.
Computer skills required – the use of various systems are required.
Strong cashiering skills required.
Must work well in a team environment.
Must be skilled at managing conflict and influencing outcomes.
Strong multitasking, organization, and presentation skills required.
Excellent verbal and written communication skills required.
Strong problem-solving skills required.
Must have a thorough understanding of CDA Casino/FnB policies and the theory of progressive discipline.
Must be able to guide and coach a team.

Nice to have

Two years of supervisory experience in full-service restaurant/bar environment preferred.
Prior interviewing and hiring experience preferred.
Proficiency with Microsoft Word & Excel preferred.