The OEM Event Manager at Concord Hospitality is responsible for planning, coordinating, and executing all aspects of client events at the hotel. This includes managing room blocks, function space, audio-visual needs, catering, and contracts, while maintaining accurate records such as BEOs, event orders, and billing. The role serves as the primary liaison between clients, vendors, and hotel teams, ensuring every event need is met with professionalism and attention to detail. The manager oversees pre-event, event-day, and post-event activities, collaborating with internal departments to maximize event success and guest satisfaction. As a Concord Leader, this person also inspires and supports team members, fostering a positive and inclusive work environment.

Responsibilities

Deliver exceptional customer service to both internal partners and external clients
Plan, coordinate, and execute all event details, including room blocks, function space, audio-visual needs, catering, and contracts
Communicate clearly and professionally with clients, vendors, and hotel teams to ensure all event needs are met
Maintain accurate records and documentation, including BEOs, event orders, group resumes, billing, and schedules
Manage pre-event, event-day, and post-event activities with a focus on detail, timeliness, and quality
Understand the hotel’s food & beverage offerings, function spaces, and presentation standards to optimize event experiences
Monitor and respond promptly to client requests, changes, or issues to ensure satisfaction
Collaborate with internal departments to maximize event success and guest satisfaction

Requirements

Proven experience in event planning, hospitality, or related fields
Strong organizational, time management, and communication skills
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with a focus on delivering high-quality results
Proactive, professional, and guest-focused

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities