General Manager- Live Events Venue

This is a General Manager role for a new Meetings & Events venue in London, leading the venue from pre-opening through long-term success. The role involves establishing operational foundations, building and leading a high-performing team, and shaping the culture and client experience standards. You will have end-to-end responsibility for the venue, translating vision into execution across people, operations, and commercial performance.

Responsibilities

• Provide executive direction to multidisciplinary teams including Hospitality Operations, Culinary, Event Planning, Sales, AV Production, Workplace Experience, and Reception ensuring alignment with business objectives and delivery of exceptional guest experiences.
• Recruit, mentor, and develop high-performing teams, ensuring ongoing training, professional growth, and adherence to HR policies, systems, and best practices.
• Oversee property payroll processes ensuring accuracy, compliance, and effective workforce planning in line with operational needs and business performance.
• Act as the cultural steward for the venue, fostering a high-performing team environment built on collaboration, accountability, and hospitality while investing in employee development, engagement, and wellbeing.
• Establish and execute the venue’s strategic operating plan in partnership with regional leadership driving financial performance, operational excellence, quality standards, and exceptional client satisfaction.
• Champion a service philosophy that transforms every interaction from intimate gatherings to large-scale, high-production events into a bespoke, world-class experience.
• Oversee seamless event delivery across front-of-house operations, back-of-house logistics, AV/Technology, Culinary, and Service teams ensuring the venue is consistently operationally ready and aligned with client expectations.
• Build trusted relationships with clients, partners, and stakeholders acting as a strategic partner to understand their objectives and deliver exceptional event experiences that bring the brand promise to life.
• Maintain rigorous operational standards through effective policies, safety protocols, compliance practices, and continuous improvement initiatives that enhance venue performance and client experience.
• Oversee building operations, maintenance, and resource allocation to ensure the venue remains safe, efficient, and aligned with brand standards.
• Partner with CHG’s centralised commercial team, including Brand Marketing & Sales, to develop and execute an integrated commercial strategy that drives revenue growth, strengthens market positioning, and maximises demand across premium Meetings & Events, immersive experiences, and production-forward events.
• Drive a high-performance commercial culture focused on business development, client relationships, strategic partnerships, and post-contract growth initiatives that maximise venue performance and long-term success.
• Develop and deliver the annual business plan in partnership with regional leadership, managing income and expenditure targets while ensuring strong financial performance.
• Optimise revenue and profitability through strategic pricing, occupancy management, data-led decision making, effective cost control, and disciplined P&L management.
• Ensure accurate financial reporting and operational reviews across monthly, quarterly, and year-end performance cycles while implementing efficient purchasing practices aligned with company standards.
• Partner with leadership to develop and execute long-term growth strategies that strengthen the venue’s market position and support commercial success.
• Implement industry-leading best practices to ensure the venue remains a benchmark for innovation, service excellence, and exceptional event experiences.
• Maintain a strong understanding of market trends and industry shifts, proactively evolving the venue’s offering to remain dynamic, competitive, and aligned with client expectations.
• Continuously enhance the operational framework to improve efficiency and effectiveness, optimising workflows, resource allocation, and collaboration across departments.

Requirements

• 7+ years of senior leadership experience in event venue management, client/membership experience , hospitality, or a related field.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, food & beverage programs, and technical production.
• Exceptional leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced, membership and event-driven environment.
• Proficiency with budgeting, financial reporting, and KPI analysis.
• Flexibility to work evenings, weekends, and holidays to support event operations.

Benefits

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme
• 25 days annual leave plus bank holidays, and company sick pay
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do