As Senior Conference & Events Manager, you will lead the operations and events team to deliver seamless, high-quality experiences for clients and guests. You will oversee day-to-day operations, manage client relationships, and ensure the venue runs efficiently while maintaining the highest standards of service. This role involves coordinating with multiple departments, managing budgets, and driving continuous improvement.

Responsibilities

Overall responsibility for the Events Operations
Responsible for the Events operations team and Conference Services Team in all aspects of the operation
Manage the external cleaning contract with monthly review and consistent monitoring
Manage and drive forward the yearly, monthly and unplanned maintenance requirements
Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
To review and manage the Health & Safety of the venue
Direct management of the Events operations team and Conference Services Team and oversee staff rotas
To ensure effective communication between all FOH departments and with the wider venue
Deliver the highest levels of customer service across all events
Constantly seek and monitor client feedback, ensuring that records are being kept up to date
Manage and act upon feedback by providing action plans for improvement
To ensure any complaints are dealt with professionally
To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
Control purchases order systems with operations
Manage all invoicing and inventory
Labour management, ensuring we have the right people in the right places

Requirements

Commercial & financial management:
Assisting in the running a profitable venue to help towards the company vision
Operational management:
Understanding and managing the Client Service and Conference Service departments and teams
Client management:
Maintaining excellent client relations to ensure a successful venue
Leadership:
Build and maintain an excellent team to deliver the best service

Benefits

Private medical insurance
Subsidised eye care
Subsidised fitness membership
Employee Assistance Program: well-being support and personal advice programme
25 days annual leave plus bank holidays, and company sick pay
Bonus scheme
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through Cycle to Work scheme
Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones
Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do