Assistant Special Event Manager Guest Services ice! Seasonal

This role assists in planning and executing meetings and special events at a property, supporting the implementation of departmental strategies and ensuring seamless turnover from sales to operations. The manager leads the team to meet daily and weekly goals related to sales, attendance, guest satisfaction, and safety, while also managing profitability, vendor relationships, and merchandise inventory. They ensure exceptional customer service by interacting with guests, handling complaints, and empowering employees, and they conduct human resources activities such as interviewing, training, and performance appraisals.

Responsibilities

• Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Requirements

• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area