The Director of Event Management is responsible for overseeing the management of special events, ensuring proper execution, profitability, and satisfaction for both event planners and employees. This role involves leading the special events team, managing budgets and operations, and driving exceptional customer service. The director works to align event management strategies with company goals and collaborates with various departments to achieve financial performance targets.

Responsibilities

Researches and analyzes new products, pricing and services of competition.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact property operations.
Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leads the execution of brand service initiatives in event management areas.
Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
Holds event management team accountable for desired service behaviors related to product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Assists in execution of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Creates and achieves the Special Events’ annual operating budget.
Works with all areas in Special Events division to establish content and pricing.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Consults with customers in order to determine objectives and requirements for events.
Reviews customer feedback data to identify service failures and provide guidance on problem resolution.
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Reviews property specific event operations annually and makes appropriate adjustments.
Reviews staffing levels to ensure that guest service and operational needs are met.
Communicates and ensures departmental and property emergency procedures are executed when necessary.
Ensures that regular, ongoing communication is happening in all areas of event.
Provides performance feedback using company feedback process.

Requirements

High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.