As an Event Manager at the Grand Hotel Golf Resort & Spa, you will ensure the flawless execution of hotel events, coordinating with sales, hotel departments, and guests. You will manage the entire event process from planning to post-event follow-up, including event coordination, client relations, room block management, budget and revenue management, and quality control. You will also support sales through site inspections and stay current on event trends to enhance guest experiences.

Responsibilities

Event Coordination & Communication: Serve as the key liaison between the sales team, hotel departments, and clients, ensuring clear communication throughout the event process. This includes pre-event, event-day, and post-event stages.
Client & Guest Relations: Oversee the customer experience from file turnover to post-event follow-up, ensuring that clients' needs are met and expectations exceeded.
Event Planning & Execution: Lead pre-event and post-event meetings, including Banquet Event Order (BEO) meetings and room block reviews, ensuring every detail is properly addressed and executed.
Room Block & Space Allocation: Manage group room blocks and meeting space for assigned events, utilizing tools like Marriott Global Source, Training Energizers, and eTools (eRooming Lists, eProposals, Passkey) to streamline processes and ensure accuracy.
Budget & Revenue Management: Efficiently manage customer budgets, forecast group sleeping rooms, and event revenue, maximizing opportunities to upsell products and services to clients.
Trends & Innovation: Stay current on trends in event management and design, incorporating fresh and creative ideas to enhance guest experiences.
Quality Control & Feedback: Gather client feedback, address concerns promptly, and collaborate with hotel departments to resolve any issues and ensure continuous improvement.
Sales Support & Site Inspections: Participate in site inspections with potential clients and support the sales process, showcasing the hotel’s event offerings and capabilities.
Compliance & Standards: Adhere to all company policies, procedures, and standards related to event management, ensuring compliance throughout each phase of the event planning process.

Benefits

Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
401(k) with Company Match: A matching retirement plan to help you plan for your future.
Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
Career Growth Opportunities: Access to ongoing training and development, with clear paths for career advancement.