The Events Manager is responsible for handling group and event enquiries from initial inquiry through booking conversion and handover to operations, ensuring a seamless process. They deliver exceptional telephone sales, prepare event documentation, and coordinate with sales, hotel departments, and customers to provide consistent high-level service throughout pre-event, event, and post-event phases. The role also focuses on maximizing revenue through up-selling and offering enhancements to create outstanding events.

Responsibilities

The Event Manager is responsible for the group and event enquiries allocated to them, ensuring a seamless process from initial enquiry, booking conversion, though to turnover to Operations, and back to Sales. Delivers exceptional telephone sales experience and adheres to sales and event brand standards for enquiry handling, event planning, pre and post event. Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel event Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events

Requirements

· Previous experience (Minimum 2 years) in a similar role within a hotel environment
· Effective sales skills to up-sell products and services
· Knowledge of menu planning, food presentation, and banquet and event service operations
· Ability to manage guest room and meeting space inventories
· Broad understanding of facility management (sanitation, maintenance, operations)
· Strong customer development and relationship management skills
· Knowledge of overall hotel operations as they affect department
· Knowledge of Event Technology products and services
· Knowledge of contract management and legalities
· Strong communication skills (verbal, listening, writing)
· Strong problem-solving skills
· Strong customer and associate relation skills
· Strong organization skills
· Ability to use standard software applications and hotel systems
· Effective decision making skills
· Effective influence skills
· Strong presentation and platform skills
· Knowledge of governmental regulations and safety standards
· High School Diploma or equivalent required; Bachelor’s Degree preferred

Benefits

Competitive salary package
31 days holiday including bank holidays increasing to a maximum of 35 days
Attractive bonus plan
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
Recommend a friend scheme
Complimentary dry cleaning - we do like to make an impression!
Enhanced management pension scheme to help you save for the future
Life assurance x 3 salary
Access to major high street discounts so you can treat your friends and family
World-class international career opportunities within Marriott hotels tailored to your specific needs
Professional learning and development opportunities - because a fulfilling career is so much more rewarding
Tuition aid
Unlock access to world-class trainers and elevate your potential
Exclusive access to the world’s leading management minds
Corndell management development programmes
Complimentary meals on duty
Complimentary private medical via AXA
Eye care vouchers
Cycle to work scheme
Creative workshops
Support volunteer programmes like Magic Breakfast
Community activities like canal cleaning, volunteering at farms, plogging and much more
Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Discount in Lanes of London
Recognising personal milestones – new baby, wedding, birthdays and anniversaries

Events Manager - Sheraton Grand London Park Lane

Responsibilities

Requirements

Benefits